Refund policy
RETURNS AND CANCELLATIONS POLICY
RETURNS OR REFUNDS (RIGHT OF RETRACT)
WAYA BAGS offers its Clients the possibility of canceling the purchase during the first 3 business days after the product is delivered.
The process to request a withdrawal is as follows:
Send an email within 3 business days after receiving the product to info@wayabags.com with the reason for return and if you require the same product, a different one, or a refund. Note: It is important to be very specific about the reasons for return.
After the mail is reviewed by WAYA BAGS, the customer will receive an email with a reverse logistics guide.
The customer has 3 days after receiving the reverse logistics guide to take the product to the address indicated by WAYA BAGS.
The product must be in perfect condition and in its original packaging, including all packaging and labels.
When the product is received, the supplier performs the quality control that takes approximately 3 business days. When the status of the product is determined and the exchange or refund is authorized, we will proceed with the option chosen by the customer.
Money refunds will only be made by bank consignment to the account specified by the client.
WRONG PRODUCTS
If the Customer receives a product with different characteristics to those described on the page at the time of purchase, the procedure to request a product change is as follows:
Within 2 days after receiving the product, the customer must take photos showing the wrong product and send them to the email info@wayabags.com with the order number.
Once it is verified that the product arrived wrong, a collection guide will be sent to the customer and WAYA BAGS is responsible for collecting the product in the same place where it was delivered and once the wrong product is collected, the correct product will be sent.
CANCELLATIONS
The cancellation of a purchase is only made if the supplier is unable to send the product to the Customer due to lack of inventory and / or other force majeure reasons. In the event that this happens, the client will be notified and the money will be returned. Money back times vary depending on the payment method used.
The Client can choose between the following reimbursement methods
Voucher: the vouchers are valid for one year and must be used in a single purchase. The delivery time for this refund is 2 business days.
Bank Deposit: The account holder must be the same person who made the purchase at www.wayabags.com. The refund will be made in 3 business days.
To cancel an order for any reason, the Client must write an email to info@wayabags.com with the order number that he wishes to cancel. Orders can only be canceled if they have not yet been sent by the provider or in the event that it has been charged by the PayPal payment gateway, the client assumes the commission costs generated.
RETURNS OR REFUNDS (RIGHT OF RETRACT)
WAYA BAGS offers its Clients the possibility of canceling the purchase during the first 3 business days after the product is delivered.
The process to request a withdrawal is as follows:
Send an email within 3 business days after receiving the product to info@wayabags.com with the reason for return and if you require the same product, a different one, or a refund. Note: It is important to be very specific about the reasons for return.
After the mail is reviewed by WAYA BAGS, the customer will receive an email with a reverse logistics guide.
The customer has 3 days after receiving the reverse logistics guide to take the product to the address indicated by WAYA BAGS.
The product must be in perfect condition and in its original packaging, including all packaging and labels.
When the product is received, the supplier performs the quality control that takes approximately 3 business days. When the status of the product is determined and the exchange or refund is authorized, we will proceed with the option chosen by the customer.
Money refunds will only be made by bank consignment to the account specified by the client.
WRONG PRODUCTS
If the Customer receives a product with different characteristics to those described on the page at the time of purchase, the procedure to request a product change is as follows:
Within 2 days after receiving the product, the customer must take photos showing the wrong product and send them to the email info@wayabags.com with the order number.
Once it is verified that the product arrived wrong, a collection guide will be sent to the customer and WAYA BAGS is responsible for collecting the product in the same place where it was delivered and once the wrong product is collected, the correct product will be sent.
CANCELLATIONS
The cancellation of a purchase is only made if the supplier is unable to send the product to the Customer due to lack of inventory and / or other force majeure reasons. In the event that this happens, the client will be notified and the money will be returned. Money back times vary depending on the payment method used.
The Client can choose between the following reimbursement methods
Voucher: the vouchers are valid for one year and must be used in a single purchase. The delivery time for this refund is 2 business days.
Bank Deposit: The account holder must be the same person who made the purchase at www.wayabags.com. The refund will be made in 3 business days.
To cancel an order for any reason, the Client must write an email to info@wayabags.com with the order number that he wishes to cancel. Orders can only be canceled if they have not yet been sent by the provider or in the event that it has been charged by the PayPal payment gateway, the client assumes the commission costs generated.